How to raise a complaint
If something has gone wrong, we want to know about it. You can raise a complaint with your named account manager, or by contacting us using the details on our contact page. We will acknowledge your complaint and investigate it under our complaints-handling procedure, keeping you informed of progress and providing a final response.
The Financial Ombudsman Service
If you are an eligible complainant and you are not satisfied with our final response, or more than eight weeks have passed since you first complained, you may be able to refer your complaint, free of charge, to the Financial Ombudsman Service:
- Website: www.financial-ombudsman.org.uk
- Telephone: 0800 023 4567
The Financial Ombudsman Service is an independent body established to resolve disputes between financial services firms and their customers.
Who regulates us
dospay is a trading name of DOS & Co. Ltd, authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (FRN 1041318). You can verify our authorisation on the FCA register.