Keeping our services running
We plan for disruption so that the services our customers rely on (access to accounts, visibility of balances, and the movement of funds) continue to operate, or recover quickly, when things go wrong.
At posture level:
- We identify our important business services and set impact tolerances for disruption to them.
- We maintain business-continuity and disaster-recovery arrangements, which are tested.
- We manage the risk of relying on third-party suppliers, and monitor their performance.
- Incidents are managed under a defined process, with communication to affected customers when it matters.
Incident communication
When incidents occur, we aim to communicate honestly and promptly. Live service status and incident updates are published on our systems status page.